TERMS & CONDITIONS
Payment of Order
No order will be dispatched until notification of cleared payments is received from PAYPAL.
All Prices Include VAT - VAT no 783 8461 85
Postage & Dispatch
We aim to dispatch our orders on the same day (on orders purchased before 4pm) or the following day at the latest - We use the Royal Mail for the majority of our parcels so please expect delivery 1 - 3 days in the UK or, 2 - 5 days in Europe for the rest of the world please allow 5 - 10 days.
Please contact us via email odelle@wipex.fsnet.co.uk or telephone 01684 569733 if your goods do not arrive within these times.
Wipex Limited will not be held responsible for any deliveries outside these time scale guides.
Returns Policy
Goods will be accepted for return if they are damaged or faulty, these items MUST be returned within 7 DAYS of receipt, return post will be refunded if the fault(s) are our responsibility.
Goods ordered in error will not be subject to our returns policy – however if you have any queries please do not hesitate to contact us via email odelle@wipex.fsnet.co.uk or telephone 01684 569733.
Cancellations
If you have simply changed your mind about your order and you wish to return your goods then in line with the Distance Selling Directive you can do so provided you inform us of this decision within 10 days from receipt. The goods must not be opened nor used and must be ‘as new’ when returned to us. You have 28 days to return the good at your own expense. Once goods are received by us we will issue a full refund for the cost of the goods to your original payment method. If you Change your mind prior to dispatch you will receive a full refund via the method of original payment
This does not affect your statutory rights.
WipeX Limited